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How to Fix a “Video Loading Issue”?

< 1 min read

Sometimes, it’s possible to experience some “Video loading problem“.

When you experience something similar, I kindly suggest you to:

  • check your internet connection (your Wi-Fi or your data connection)
  • then, refresh your page.

Here is an additional tip for you:

  • clear cookies and cache from your browser history. Often, this helps!

For the best browsing experience inside our Platform, we highly recommend using Google Chrome.

Below are instructions on how to do that:

How to Update your Chrome Browser

How to Clear your Cache in Chrome

This solution is typically effective in resolving this issue.